IT Helpdesk Apprentice ITEAM SOLUTIONS LTD

We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8:30am to 5:30pm, Monday to Friday.

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    28 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main role / Responsibilities [will include but not be limited to]: 
The ICT Technician Apprentice’s responsibilities whilst attached to the IT Helpdesk Team are: 

  • Act as first point of contact for incoming calls, messages and emails to the helpdesk for our clients who need technical assistance and ensure that the customer experience is excellent.
  • Communicate effectively with all levels of stakeholders, talking them through steps to take to resolve technical issues or set up systems, keeping them informed of progress and managing escalation and expectations.
  • Establish and diagnose ICT problems/faults using the relevant processes with the relevant tools and troubleshooting methodology.
  • Document ICT tasks as appropriate to ensure a clear audit trail and progression of issues and ensure that all iTeam internal systems (e.g. Autotask, Continuum, Invarosoft) are update correctly and fully maintaining high levels of data accuracy.
  • Onsite or remote implementation of new or upgraded SaaS Services.
  • Ensure that regular Cyber Security checks for clients are being carried out accurately and diligently.

The training you will be getting

Why choose our Azure Cloud Support Specialist apprenticeship? 

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. 

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. 

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell 

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

We have some extremely good and valued staff who started with us as apprentices in various roles within iTeam. Other people have left us and have gone on to build exciting careers in IT with other organisations. 
The IT industry is broad and we’ll give you a great opportunity to get your foot on the ladder. 

Company perks:

  • Lovely offices in the countryside
  • Friendly and supportive colleagues
  • Regular Friday pizza
  • You’ll also get iTeam polo shirts and hoodies

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

iTeam provides high quality IT support and cyber security solutions to small and mid-sized organisations in Bristol, Bath and the South West.  We’ve been providing business IT support for 20 years. We hold several industry recognised certifications and are a Cyber Essentials Certification Body.  We use monitoring systems, helpdesk and remote support to look after business IT systems, and whilst we’ve always had security in mind, cyber security is now increasingly important to us and our clients.







BS31 3ER

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024