Apprentice Service Administrator

DENNIS EAGLE LIMITED

Warrington, WA1 4RZ

Closes in 29 days (Monday 19 August at 11:59pm)

Posted on 27 June 2024


Summary

To become integral within the department by providing aftermarket administrative support to the field service engineers and a large customer base as well as internal departments.

Annual wage
£13,884 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Hours
The rota will be done to cover these hours and days, Monday - Friday between 7am and 5pm.

37 hours a week

Possible start date

Tuesday 20 August

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • 20% off the job for working towards Business Administrator (L3) apprenticeship
  • End Point Assessment
  • Work Based Training

Where you’ll work

Unit 50, Melford Court

Hardwick Grange

Woolston

Warrington

WA1 4RZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Mathematics & English (grade 9-6 (A*-B))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Team working
    • Initiative
    • Can use Excel, Outlook & Teams
    • Time Management
    • Able to build relationships
    • Open to further training
    • Flexible approach to work
    • Time Keeping
    • Willing to Self-Develop

    Other requirements

    These skills, abilities and qualifications are essential, if you are lacking any of these you will not be considered: • Computer literate • Grade 6 or above (or equivalent) in Maths & English • Time management • Flexible approach to working • Good time keeping • Demonstrate a willingness for self-development • Team working • Open to further training both internally and externally

    About this company

    Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest after sales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.

    http://www.dennis-eagle.co.uk (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    Upon successful completion of this apprenticeship you will be offered a permanent position.

    Ask a question

    The contact for this apprenticeship is:

    INTEC BUSINESS COLLEGES LIMITED

    Linsay Marie Jones

    linsay.jones@intecbusinesscolleges.co.uk

    01788514276

    The reference code for this apprenticeship is VAC1000260974.

    Apply now

    Closes in 29 days (Monday 19 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.