Apprentice E-Commerce Assistant

MAJESTIC DISTRIBUTION (AUTOMOTIVE) LTD

TELFORD, TF7 4QH

Closes in 8 days (Thursday 1 August at 11:59pm)

Posted on 27 June 2024


Summary

This is an exciting opportunity to join a friendly team who supply automotive refinishing & paint products as an E-Commerce assistant, supporting with all aspects of customer service.

Annual wage
£14,560 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, flexible hours between 8am - 4.30pm

40 hours a week

Possible start date

Friday 2 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all complete remotely via teams with a development coach who will be available for support 24/7
  • You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours

Where you’ll work

MAJESTIC HOUSE

HALESFIELD 2

TELFORD

TF7 4QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade Grade D/3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Microsoft

    About this company

    We supply paint and consumables for the Automotive, Commercial vehicle, Industrial and Agricultural markets. Since 1992 Bitec have been supplying Automotive Refinishing & Paint products to customers in Shropshire, West Midlands and Mid Wales, using our fleet of delivery vans. Thanks to the internet and alternative methods of delivery, we are now able to supply to most parts of the UK. We sell our products on a range of platforms; Amazon, eBay, Website and OnBuy.

    https://www.bitec.co.uk/ (opens in new tab)

    After this apprenticeship

    • Permanent position

    Ask a question

    The contact for this apprenticeship is:

    DERBY BUSINESS COLLEGE LIMITED

    Catherine

    cat@dbc-training.co.uk

    07508821784

    The reference code for this apprenticeship is VAC1000260928.

    Apply now

    Closes in 8 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.