IT Help Desk Technician apprentice CLASS TECHNOLOGY SOLUTIONS LTD

A Level 3 IT Help Desk Technician Apprentice is required. Responsibilities include: answering calls to the help desk and taking details into our ticketing system, assisting your line manager in diagnosing IT issues, using remote access software, and keeping tickets up to date with developments.

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Closing date: 10 Sep 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    15 Sep 2024

  • Date posted

    27 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day


  • Answering calls to the help desk and taking details into our ticketing system
  • Assisting your line manager in diagnosing IT issues using remote access software
  • Keeping tickets up to date with developments etc.
  • Checking overnight backup of clients systems and reporting any issues the ticketing system
  • Setting up new users on Microsoft servers and Exchange servers including hosted servers
  • Assisting with on-site installation of PC’s and server projects
  • Assisting with on-site diagnosing as required
  • Assisting with mobile phone and high-speed broadband new orders and diagnosing
  • You will be involved with VPN, CCTV and Hosted Telephony  (VoIP) so a great opportunity for the right candidate to gain a wealth of experience

The training you will be getting

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualifications

What to expect at the end of your apprenticeship

  • Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade C/4 +) Essential
GCSE or equivalent Maths (Grade C/4 +) Essential

About the employer

Class Technology Solutions Limited (CTS) is an innovative Microsoft Gold Solutions Partner that provides managed IT support services and solutions exclusively to, and across the broad and complex terrain of, the UK education sector. Founded in 2006, Class Technology solutions continues to go from strength to strength, demonstrating healthy, year-on-year growth in the independent sector. It is growth in both scope and reach. Class Technology’s service and solution offerings have widened and deepened in response to changes in the IT support requirements of schools as they adjust to the introduction of new technologies.




Hurstmere School

Hurst Road


DA15 9AW

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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