Customer Service Apprenticeship Redcar and Cleveland Council

If you enjoy dealing with the general public and can demonstrate some experience of this, either face to face or over the telephone, then we would be very excited to meet you. Training will be provided to cover all requirements of the role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jul 2024

Apprenticeship summary

  • Annual wage


    Apprentices are paid £6.98 per hour for the first 12 months. National Minimum wage applies to those aged over 19 for the remaining time on the program.

  • Working week

    The apprentice will work 8.30am-5pm Monday to Friday.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    27 Aug 2024

  • Date posted

    27 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

  • Provide high quality customer service to the citizens of the Borough, elected Members, partners and other stakeholders
  • Respond accurately and competently to all enquiries, and, where necessary, pass service requests to the appropriate back-office recipient
  • To deal with customer calls to the switchboard, as well as all types of general council and environmental enquiries
  • To support the Customer Access Team (Seafield House) with face-to-face enquiries, switchboard enquiries and cash handling. 
  • To support the service team by taking customer enquiry details in order to offer a call back during busier periods
  • To take payments for service requests and to be responsible for the accuracy of all such transactions handled. 
  • Meet defined and agreed performance standards for all aspects of the role 
  • Maintain accurate records on the appropriate ICT systems 

The training you will be getting

  • The apprentice will gain a level 2 qualification in Customer Service
  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
  • The qualification will be delivered within the workplace by a tutor

What to expect at the end of your apprenticeship

The apprentice would be able to apply for roles within customer service and within the wider organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 1/G or above) Essential
GCSE or equivalent Maths (Grade 1/G or above) Essential

About the employer

This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.


Redcar and Cleveland Council


Redcar and Cleveland House, Kirkleatham St, Redcar

TS10 1RT


Stephanie Myers


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jul 2024