Customer Service Apprentice - Jeff Bains (Telford)


Telford, TF3 4DY

Closes in 28 days (Monday 19 August at 11:59pm)

Posted on 27 June 2024


Jeff Bains Ltd has a great opportunity for an apprentice to join their team while completing a Customer Service Level 2 qualification. Jeff Bains is looking for someone motivated, enthusiastic and confident with both face to face and IT interaction to become a valued member of the team. If this sounds like you, apply below!

Annual wage
£10,649.60 to £19,036.16 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
32 hours per week over 5 days (Days to be confirmed) Shop Opening times from 09:00 - 21:00, 30 minutes break (Hours to be confirmed)

32 hours a week

Possible start date

Monday 26 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2 
  • Functional Skills Maths/ English if required
  • No day release 

Where you’ll work

138 Thetford Chase

Town Centre




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Team working
    • Initiative
    • Patience

    About this company

    Jeff Bains is a nationwide based business and have been retailing for over twenty years, selling latest high street trends at affordable prices. We have a fantastic range in ladies shoes, boots and handbags. We pride ourselves in great customer service and know what you want. (opens in new tab)

    After this apprenticeship

    Possibility of a long term career to continue to develop and progress within the business.

    Ask a question

    The contact for this apprenticeship is:


    Richard Lewis


    The reference code for this apprenticeship is VAC1000260907.

    Apply now

    Closes in 28 days (Monday 19 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.