Customer Service Administrator Apprentice ASSISTIVE SOLUTIONS LTD

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an Microsoft Data Essentials - Level 3 Apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

    £18,000 per annum to start. Based on performance, it will increase upto £20,000 per annum after 6 months.

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    27 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000260872

  • Positions

    2 available

What you will do in your working day

Job title / areas of study: 
Customer Service Administrator / Microsoft Data Essentials 

Key duties: [will include but not be limited to:] 

  • Answering telephone calls
  • Taking telephone orders
  • Updating customer database on every communication
  • Following established Order workflows
  • Liaising with Students
  • Liaising with Tutors
  • Booking deliveries, Tutors and taking good care of customers
  • Provide assistance to Technical Engineers with Order paperwork

And any other administrative work as required.

The training you will be getting

Why choose our Microsoft Data Essentials apprenticeship? 

QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Microsoft Data Essentials Level 3 apprentice will learn to:

  • Source, format and present data securely, using Microsoft Excel, Power BI and SQL
  • Analyse structured and unstructured data to support business outcomes
  • Blend data from multiple sources as directed
  • Communicate outcomes appropriate to the audience
  • Apply legal and ethical principles when manipulating data

QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:

  • Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
  • Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
  • Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Tools and technologies learned: Apprentices will learn to use Microsoft Power BI, Excel and SQL Azure.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. 

What to expect at the end of your apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship. 

Benefits:

  • Casual dress code
  • Friendly atmosphere
  • Coffee machine / Free tea/coffee
  • 28 days annual leave (including bank holidays)
  • NEST Pension fund 
  • Office closure between Christmas and New Year (not included in leave allocation)
  • Computer equipment can be purchased at reduced cost via the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Non judgemental, Likes helping people, Knowledge of MS Word and Excel

Qualifications

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

We are a social enterprise focused on helping people work and study more effectively. As a disability-confident employer, we take pride in our diverse team. We often have to work within the confines of government-funded support, but we always pledge to do our best to assist. We have decades of experience helping people accelerate their work efficiency and improve study grades.

Employer

ASSISTIVE SOLUTIONS LTD

Address

160 Dalston Lene

London

E8 1NG

You must have JavaScript enabled to view a map of the location


Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Data technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024