Apprentice Tenant Liaison Officer EN:Able Futures CIC

EN:Able Futures are an award winning apprenticeship employer, and are on the lookout for someone who is interested in becoming a Tenant Liaison Office through a Customer Service Practitioner Qualification. If you are interested in Customer Service, or are looking to get into the property industry, then this is the role for you!

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Closing date: 24 Jul 2024

Apprenticeship summary

  • Annual wage

    £14,196.00

  • Working week

    Monday - Friday, 08:00 - 16:30 (30 minutes for lunch)

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    25 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000260572

  • Positions

    1 available

What you will do in your working day

As an Apprentice Tenant Liaison Officer you will learn how to undertake the following day to day tasks:

  • Provide high quality service to customers (Social Housing Tenants) which will be delivered from the workplace, digitally, by telephone or by going out to see the customer
  • Manage orders and payments
  • Offer advice and guidance to support and fix problems for customers
  • Update both internal and external systems with the required data
  • Demonstrate excellent customer service and communication skills and behaviours
  • Learn new software packages
  • Gain a good knowledge into the products and services provided
  • Provide information and service in line with service standards and appropriate regulations

The training you will be getting

  • The successful applicant will work towards a Level 2 Customer Service Practitioner Qualification, which will take 12 months (plus End Point Assessment) and will through Oldham College

What to expect at the end of your apprenticeship

  • You could start as a customer service adviser and train on the job to become a team supervisor, team leader then manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Problem solving skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade 5-9) Essential
GCSE or equivalent Maths (Grade 5-9) Essential

About the employer

EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.

Employer

EN:Able Futures CIC

Address

Halifax

HX6 3AF

Contact

Daniel Simpkins

daniel.simpkins@efficiencynorth.org

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Training

Training provider

THE OLDHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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