Ref: CS05 Business development apprentice Level 2 at Cargo Movers Ltd

Cargo Movers

UK, PR5 0UL

Closes on Saturday 31 August

Posted on 25 June 2024


Summary

We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world. The apprentice will be conducting sales/meeting, calling and emailing new customers to help grown the business.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am - 5.30pm.

40 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 4 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner - Level 2 qualfication.
  • This Apprenticeship is completed within the workplace.
  • You will be assessed through written work, verbal discussion and observation throughout your training.
  • You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

Where you’ll work

Ribble Bank, Preston New Road

Preston

Lancashire

UK

PR5 0UL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RUNSHAW COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Any (grade A*-D/ 9-3)
    • Any (grade A*-D/ 9-3)
    • English (grade A*-D/ 9-3)
    • Maths (grade A*-D/ 9-3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Confident
    • Bubbly
    • keen to get stuck in

    Other requirements

    In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails. For more information on the NMW, please visit: https://www.gov.uk/national-minimum-wage-rates

    About this company

    We have 7 UK employers and 36 across India. We serve all customer logistics requirements, Air and Sea Freight from across the world.

    After this apprenticeship

    • Progression to level 3 role at the end if possible.

    Ask a question

    The contact for this apprenticeship is:

    RUNSHAW COLLEGE

    Charlotte Ward

    ward.c@runshaw.ac.uk

    01772622677

    The reference code for this apprenticeship is VAC1000260482.

    Apply now

    Closes on Saturday 31 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.