Business Support Administrator Apprentice

Fusion Education People Solutions

Wakefield, WF4 3FU

Closes today at 11:59pm

Posted on 25 June 2024


This is an exciting opportunity for a hardworking and reliable apprentice, with excellent IT skills to join our team at Calder Grove, Wakefield, supporting our customers in using our bespoke software products and providing an excellent customer experience. All whilst working towards an Advanced Level 3 Business qualification.

Annual wage
£14,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday - Friday, 8.30am - 4.30pm (30 mins lunch).

37 hours a week

Possible start date

Monday 5 August


1 Year 3 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:

  • Level 3 Business Administrator Apprenticeship Standard qualification
  • Level 2 Functional Skills maths and English if equivalents are not already achieved
  • You will also develop the skills, knowledge and behaviours required to work within an office environment
  • This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
  • You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
  • Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
  • All evidence will be logged to your electronic portfolio

Where you’ll work

Cedar Court Office Park

Denby Dale Road




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • maths & English (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative

    Other requirements

    Company Benefits: • Free Barista coffee and hot drinks • Free fresh fruit and healthy snacks • Company events. • Support from both SAM and a partner organisation to establish systems and new ways of working and provide on the job coaching. • Supported study and potential funding for external qualifications. • A modern office with access to free parking • Access to a BUPA Cashback scheme, following successful completion of probation • Employee assistance programme. • Access to the People’s pension scheme • 25 days holiday plus 8 days bank holiday • Birthday day off.

    About this company

    Fusing HR services and software – Fusion Education People Solutions Who are we – our DNA? We are education people specialists that provide impactful products and services to help you manage your people and deliver the best outcomes for children. Our vision – we have a strong belief in our purpose which is…. To create better futures for our children through innovative people solutions Our Heartbeat – what makes us tick? Our clients tell us that ‘we just get it’. We are quite unconventional compared with traditional HR service providers; we exist to help you to drive impactful school improvement through a range of intervention tools and techniques. Our people advice and people software are outcome and results driven as we always put children’s education and futures at the heart of our solutions. (opens in new tab)

    After this apprenticeship

    • Great prospects for progression to a full-time position for the right candidate

    Ask a question

    The contact for this apprenticeship is:


    Katrina Clarke

    01924 470477

    The reference code for this apprenticeship is VAC1000260397.

    Apply now

    Closes today at 11:59pm

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.