Velocity Academy has an exciting new opportunity for an IT Apprentice working with them, a Training Provider, based in Wakefield, providing IT advice, guidance, and technical support to all customers (via various engagement channels). This is a fantastic opportunity for someone to join a growing company and start an IT career.

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Closing date: 02 Aug 2024

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday between 9.00am - 5.00pm (breaks to be confirmed).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    25 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000260320

  • Positions

    1 available

What you will do in your working day

Your duties and responsibilities in this role will consist of:

  • Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
  • Provide excellent customer service as the first point of contact for all IT-related service requests
  • Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
  • Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
  • Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
  • Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
  • Knowing the right time to escalate issues to avoid delays in resolution

The training you will be getting

Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the Apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:

  • Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
  • Address IT issues by prioritising in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
  • Support the roll out of upgrades or new systems or applications

For a full list of programme modules visit: velocity-pt.co.uk

Training and training location to be confirmed.

This standard aligns with the following professional recognition:

  • RITTech for 3

What to expect at the end of your apprenticeship

  • The role offers long term security and the opportunity to progress into a permanent position for the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.

Employer

Velocity Academy

Address

Unit A4

Crowhurst Road

Brighton

BN1 8AF

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Training

Training provider

VELOCITY 1ST LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Tom Crossland

thomas.crossland@velocity-academy.co.uk

07887340679

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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