We’re recruiting for customer focused individuals to join our fantastic aftersales department as an Apprentice Aftersales Customer Advisor. As an apprentice, you will work towards a Digital Application Support SCQF Level 6 qualification all whilst gaining invaluable hands on experience, enhancing our customers journey.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    The typical working week is Monday - Thursday, 8:30am - 5.00pm and Friday, 8:30am - 4.00pm.

    Total hours per week: 39.0

  • Expected duration

    36 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    24 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Ready to earn while you learn?

As an apprentice you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms and become the expert in Application Software, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT helpdesk all while receiving training on how car parts work and which vehicles they work with.

Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

Day-to-day duties

  • Reviewing and forward planning workloads and checking for accurate and detailed information
  • Liaising with the workshop to ensure they have their required parts
  • Receipting, issuing, and controlling stock
  • Taking care of customers that are bringing in their vehicles for service/repair
  • Identifying parts required and sourcing parts using parts catalogues and internal systems
  • Communicating with customers on the progress of their vehicle.
  • Advising of any faults or repairs required and providing clear and accurate solutions
  • Preparing customer reports and invoices
  • This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers

You will also receive:

  • A mentor to support you in the workplace
  • A dedicated training and development coach to support your learning journey
  • Full training on all ‘in-house’ and external systems and applications
  • Uniform
  • Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
  • All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

The training you will be getting

  • Digital Support Technician Level 3 qualification along with a customer service qualification
  • Training schedule has yet to be agreed. Details will be made available at a later date

What to expect at the end of your apprenticeship

  • 96% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship and your training doesn’t stop there, you can then go on to become a an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager, the list is almost endless

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Number skills


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

With over 60 years of experience, Arnold Clark is Europe’s largest independent family-owned company. As winner of the sought-after Automotive Management Retailer of the Year award three years running, we are well placed to offer customers not only buying peace of mind but also the best choice and biggest discounts on all new and used vehicles.




Farington Business Park

PR25 3GG


Niamh Murphy

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Jul 2024