Customer Service Apprenticeship - Bournemouth 2 Domiciliary Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Southampton, SO18 2RZ

Closes in 3 days (Wednesday 24 July)

Posted on 24 June 2024


Summary

As an apprentice in our store and you’ll have everything you need to truly realise your potential. You will give customers top-notch advice, give customers a warm welcome and dealing with orders and payments. Duties include advising customers their hearing aids/glasses are ready or delayed as appropriate.

Annual wage
£12,870 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed. Full-time to include weekend working.

37 hours a week

Possible start date

Tuesday 30 July

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner apprenticeship standard:

  • Functional Skills in maths and English (if required)
  • On and off the job training and location to be confirmed

Where you’ll work

Regus Business Park

George Curl Way

Eastleigh

Southampton

SO18 2RZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 9-3 (A*-D))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Administrative skills
    • Team working

    Other requirements

    Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

    About this company

    Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

    After this apprenticeship

    At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

    Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    SPECSAVERS OPTICAL SUPERSTORES LIMITED

    The reference code for this apprenticeship is VAC1000260029.

    Apply now

    Closes in 3 days (Wednesday 24 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.