Receptionist Administrator Apprentice

RUBERY DENTAL SURGERY LTD

BIRMINGHAM, B45 9JR

Closes in 10 days (Tuesday 30 July at 11:59pm)

Posted on 24 June 2024


Summary

We are searching for an efficient receptionist who can ensure that every patient's experience is a positive one. You will ensure confidentiality and data protection are observed at all times and provide a high standard of customer service. This is an exciting opportunity to start your career in the Health Care Sector.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Hours
Monday to Thursday, 9:00am to 5:30pm.

30 hours a week

Possible start date

Wednesday 31 July

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Work placement will be at the practice and training will also be undertaken remotely (no need to attend college, all done remotely).

Your qualification:

  • Level 3 Business Administrator apprenticeship standard
  • Full induction and ongoing training/learning and development throughout the apprenticeship.

Where you’ll work

119 NEW ROAD

RUBERY

REDNAL

BIRMINGHAM

B45 9JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION AND SKILLS PARTNERSHIP LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English Language (grade 4/C)
    • Maths (grade grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Patience

    About this company

    We are a caring team of professionals that value the importance of healthy, strong teeth and most of all, a happy, confidence boosting smile. We would be delighted to take care of the dental needs of you and your family.

    https://www.ruberydentalsurgery.com (opens in new tab)

    After this apprenticeship

    If you are interested in a career in any of the following business functions then a Business Administration apprenticeship is the ideal first step for you:

    • Human Resources
    • Marketing
    • Finance and Accounting
    • Secretarial
    • Procurement
    • Office Administration
    • Sales
    • Customer Services

    An apprenticeship is a great way to gain paid work experience in many different areas of business which can lead on to a variety of different jobs and industries.

    Ask a question

    The contact for this apprenticeship is:

    THE EDUCATION AND SKILLS PARTNERSHIP LTD

    The reference code for this apprenticeship is VAC1000260014.

    Apply now

    Closes in 10 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.