GP Surgery Receptionist - Patient Navigator Apprentice NEWPORT PAGNELL HEALTH CENTRE

Join Our Dynamic Team at Newport Pagnell Medical Centre as an Apprentice Patient Navigator. Are you passionate about healthcare and looking for an exciting new opportunity? We’re on the hunt for talented individuals to join our dedicated team! Apply today and help us continue to provide exceptional care at Newport Pagnell Medical Centre.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday / Shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    26 Aug 2024

  • Date posted

    21 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What you will do in your working day

We’re committed to creating a welcoming environment for everyone who walks through our doors, from patients and visitors to our own staff members.

As part of our team, you’ll be the first point of contact for general enquiries, providing helpful and efficient service that leaves a lasting positive impression. But that’s not all - you’ll also play a crucial role in safeguarding patient confidentiality, a responsibility we take very seriously.

Main Duties/Key Tasks at Newport Pagnell Medical Centre: 

  • Greet patients, doctors and visitors at Reception in a polite and friendly manner
  • Answer the telephone promptly and courteously
  • Make appointments using the computerised appointments system
  • Administer the procedure for repeat prescriptions
  • Open and sort all Medical Centre post, both internal and external.
  • Deal with general enquiries from patients and visitors in a helpful and efficient manner
  • Support colleagues to maintain an efficient and friendly team atmosphere
  • To apply you will be required to be 18 years of age due to the employer requirements for the role.

This role is ideal for someone with the following attributes:

  • A positive attitude
  • Confidence and calmness
  • A willingness to ask for help
  • Empathy and understanding
  • Persistence and determination

The training you will be getting

You'll be studying at one day a week at Milton Keynes College for the Customer Service level 2 Apprenticeship

Throughout your apprenticeship you'll get:

  • Expert mentors/trainers who will guide you through your apprenticeship
  • Hands-on learning, who will give you real-world feedback
  • Modern facilities with ample access to tech equipment and resources and much more!

What to expect at the end of your apprenticeship

We have experience of apprentices working in our practice previously and in most cases they have been offered positions to remain working with us at the end of their apprenticeship. As soon as you join our practice you are considered part of our team and we hope to give you all the opportunities you are seeking.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Administrative skills, Team working


GCSE or equivalent English and Maths (Grade 4-9) Essential

About the employer

Newport Pagnell Medical Centre is a large GP training practice committed to providing excellent primary healthcare services. We have a strong emphasis on staff training and development. Based in excellent premises, our committed teams deliver a wide range of general medical services. We have two locations, one in Queens Avenue, Newport Pagnell and the other in Beaufort Drive, Willen. Our teams work across both sites.




Newport Pagnell Medical Centre, Queens Avenue

Newport Pagnell

MK16 8QT

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Aug 2024