Customer Service Apprentice (Business Developer) Howdens

You will learn how to work effectively in a depot customer facing, you will also ensure Health and Safety requirements are met and company policies are adhered to.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jul 2024

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Days TBC, shifts will be either: 7:00am - 4:00pm/7:30am - 4:30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    03 Aug 2024

  • Date posted

    20 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000259627

  • Positions

    1 available

What you will do in your working day

  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • All delivered in your workplace

Additional benefits:

  • Training from fully qualified Didac staff
  • Ensure you are working to current legal and good practice requirements

The training you will be getting

  • Onced completed and passed you will receive a Level 2 Customer Service Practitioner Apprenticeship Standard.
  • Training will be delivered on your employer's site, and you will have an allocated trainer who will visit you on site once a month face to face. you will be given advice and guidance by your trainer in between visits with work being set
  • You will also receive training from your employer

What to expect at the end of your apprenticeship

  • To potentially progress within the branch/company

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills

Qualifications

GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade Grade C/4 or higher) Desired

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock.

Employer

Howdens

Address

Units 2-4,

Locksbrook Road Trading Estate,

Bath

BA1 3DZ

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Training

Training provider

DIDAC LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Annalise Morris

annalise.morris@didac.co.uk

08007734230

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 18 Jul 2024