Parts Advisor Apprenticeship - Ipswich CENTRAL GARAGE(UPPINGHAM)LIMITED

In partnership with Skillnet, Kia has developed a bespoke apprenticeship programme that focuses on education in electrification. As a Parts Apprentice, you will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts Advisor but also ensure you have a successful career with Kia whilst maximising personal growth.

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Closing date: 31 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,312.00 to £23,795.20

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, daytime hours. Shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    20 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000259560

  • Positions

    1 available

What you will do in your working day

Duties will include (but will not be limited to):

  • Customer contact and experience
  • Taking customer bookings and scheduling services and repairs
  • Communicating the customers work and faults to the vehicle technicians
  • Handling customer complaints
  • Advice and guidance for vehicle care and warranty retention and warranty claims
  • Taking orders from customers both face to face and over the phone
  • Maintaining an ordered stock room and finding parts from stock

The training you will be getting

  • Level 3 Customer service specialist Apprenticeship Standard qualification
  • Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course
  • Online training will also be provided throughout the course
  • Apprentices without Level 1 English and maths will need to achieve this level and take the test for Level 2 English and maths prior to taking the end-point assessment

What to expect at the end of your apprenticeship

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, communication

Qualifications

GCSE or equivalent English and maths (Grade Grade 4/C or above) Essential

About the employer

The Donalds Garage Group is one of East Anglia’s longest serving car dealerships with four locations and eight franchises throughout the region, representing four Mazda sites, two Kia, Volvo and MG dealerships. We are part of the Central Garage Group of Companies, a group of franchised and non-franchised dealerships who sell and maintain cars and motorbikes.

Employer

CENTRAL GARAGE(UPPINGHAM)LIMITED

Address

4 Augusta Close

Ipswich

IP3 9SS

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Training

Training provider

SKILLNET LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sommer Reynolds

Sommer.reynolds@skillnet.org.uk

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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