Customer Service Apprentice (Telesales/Business Developer) HOWDEN JOINERY LIMITED

As an apprentice business developer, you'll learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot. In turn, we will provide full training in the depot and through our in-house learning and development team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Days to be confirmed (TBC), shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    03 Aug 2024

  • Date posted

    20 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Obtain key information to generate customer leads
  • Contacting customers over the phone and face-to-face
  • Monitor new accounts
  • Deal with enquiries from customers
  • Communicating the products and services offered
  • Increase customer account base
  • Maintain accurate records of the customers contacted
  • Invoicing / stock reconciliation / data entry
  • Account management
  • Undertake banking / compliance related tasks
  • Achieve individual and depot targets
  • Ensure compliance with health and safety regulations

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard. This includes:

  • Functional Skills in English, maths, and ICT (if applicable)
  • Level 2 Customer Service qualification
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac at your depot
  • Training will be depot-based, with a monthly visit from your Didac trainer face-to-face

What to expect at the end of your apprenticeship

  • At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills


GCSE or equivalent English (Grade Grade C/4 or higher) Desired
GCSE or equivalent Maths (Grade A*-C or 9-4) Desired

About the employer

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.




Unit B The Gateway Centre

Ardent Way


M25 9WD

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Jul 2024