MSP Lead Generation Apprentice (Duocall MSP) DUOCALL COMMUNICATIONS LTD

Firebrand Training have an exciting new opportunity for a lead generation apprentice with DuoCall MSP a unified communications provider based in Rotherham, South Yorkshire.

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Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


    Salary: £13,500 to £18,000 DOE + Double OTE (On Target Earnings)

  • Working week

    Monday - Friday, 8.30am - 5.30pm, with 1 hour for lunch.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    18 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • You will be the in-house expert for Cyber security using Microsoft and Barracuda solutions
  • You will be trained and accredited on various Microsoft and Barracuda courses
  • New business acquisition
  • B2B sale apprenticeship role targeting midlevel and corporate markets
  • You will be expected to self-generate leads, qualify all potential opportunities, manage and develop a growing customer base
  • Achieve and deliver on all set targets and kpis
  • Deliver high levels of customer service and professionalism at all times
  • Consultative/ Solution driven approach

The training you will be getting

  • Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship qualification (L3ITTS) trains apprentices to sell their business’ technical products and services
  • Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough Business administrator, Level 3 (A level) understanding of existing and emerging technologies
  • Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the IT Technical Sales apprenticeship:

  • Microsoft Certified Azure Fundamentals
  • Microsoft Certified 365 Fundamentals
  • Masterclass 1 - Engaging the Customer
  • Masterclass 2 - Negotiation Skills
  • Masterclass 3 – Becoming the next top seller

Key areas covered are:

  • Communication skills
  • Customer service
  • IT Infrastructures
  • Effective Sales Techniques (Negotiation, Objection Handling & Closing)
  • Data Security
  • Problem Solving
  • Project Management

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Written communication skills, Desire to learn, Highly professional, Time management skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

Things to consider

Adept at delivering high levels of customer/business satisfaction at all times.

About the employer

DuoCall MSP are rapidly expanding experts in managed voice and IT. We supply companies with unified communication and data products. DuoCall provide unrivalled customer service to all of our clients and excellent levels of project delivery. Success and growth mean that we are constantly on the look-out for new talent to join our great team.




Unit 8

Sheffield Road


S60 1DX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Daniel Buck

0203 834 2872

Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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