Apprentice Customer Support Assistant

STEWART SIGNS LTD(STAFF)

Chandler's Ford, Eastleigh, SO53 4BW

Closes in 6 days (Wednesday 31 July at 11:59pm)

Posted on 18 June 2024


Summary

To support growth plans, Stewart Signs are seeking to appoint an Apprentice Customer Support Assistant. You will provide support to the Sales, Commercial and Operations teams, handling customer and internal requests in an efficient way to add value and achieve client satisfaction.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday between 08.30am to 04.30pm.

40 hours a week

Possible start date

Monday 5 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist Standard, plus any relevant maths and English Functional Skills (if needed)
  • Throughout your time as an apprentice, you will be supported by both Stewart Signs and the BPIF. You will be assigned a dedicated BPIF training coordinator throughout your programme to ensure you receive high-quality training.
  • Training requirements will be discussed at the point of employment to suit both your own and business needs. Most training and studying will take place online
  • You should be comfortable with planning your workload as you progress through the apprenticeship

Where you’ll work

Stewart Signs

Trafalgar Close

Chandler's Ford, Eastleigh

SO53 4BW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPIF TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 4)
    • English (grade 4)
    • IT or Technology (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience

    Other requirements

    You will be thorough and organised in all communication, storing and making information accessible to all stakeholders while delivering exceptional customer service to grow sales and aid retention. Key Performance Indicators: • Maintenance of customer satisfaction levels • Accuracy of paperwork. • Project analysis to check budget, spec and timing adherence.

    About this company

    A leading graphics business based in Eastleigh, celebrating its 60th year and with significant projects drawn from multi-national blue-chip clients. We work directly with leading clients in the rail, fleet and maritime sector as well as major advertising agencies. We are now moving on to our next exciting growth stage, with a complete internal re-brand and a major recruitment campaign.

    https://www.stewartsigns.co.uk/ (opens in new tab)

    After this apprenticeship

    Upon successful completion of the apprenticeship a full-time, permanent position may be available, subject to business needs. 

    Ask a question

    The contact for this apprenticeship is:

    BPIF TRAINING LIMITED

    Lucy Kirkbride

    lucy.kirkbride@bpif.org.uk

    The reference code for this apprenticeship is VAC1000258875.

    Apply now

    Closes in 6 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.