Information Communications Technician Apprentice

SURELOCK MCGILL LIMITED

Berkshire, RG41 2QY

Closes in 7 days (Friday 26 July)

Posted on 2 July 2024


Summary

Surelock McGill Ltd has an exciting position for an Information Communications Technician Apprentice, based in Wokingham, Berkshire. The successful candidate could have a very long and exciting career in this family run business and there are plenty of learning and growth opportunities. Duties include: working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Number of Hours: 37.5 Lunch break length: 30 minutes Start Time: 8:30 Finish Time: 4:30

37 hours a week

Possible start date

Monday 2 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Information Communication Technician (ICT) Standard: ST0973) Level 3
  • Remote learning
  • Dedicated Performance Coach
  • 18 Months plus 3 months EPA.

Where you’ll work

26 The Business Centre

Molly Millars Lane

Wokingham

Berkshire

RG41 2QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACTIVATE LEARNING

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Have 5 GCSE’s grade 4 (or equivalent) and above. (grade 9-4(A*-C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness

    Other requirements

    Why should you apply: • 25 days annual holiday entitlement, plus bank holidays • Employer contributed pension scheme. • Sage employee benefits including discounts across a range of retailers, restaurants, gym, and cinema as well as 24 x7 online GP and Confidential Employee Assistance programme. • Cycle to Work Scheme • Training provided. • On-site parking • Progression & development opportunities • Friendly environment in a family run business We are close to the train station.

    About this company

    We are a world leader in high security locking systems that protect the nation from threats. As a family run business for over 60 years, we have a busy team that we are looking to expand.

    https://www.surelockmcgill.com/na (opens in new tab)

    After this apprenticeship

    Possible full-time post upon completing the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    ACTIVATE LEARNING

    Jenny Hyam

    faculty.enrolments@activateapprenticeships.co.uk

    The reference code for this apprenticeship is VAC1000258563.

    Apply now

    Closes in 7 days (Friday 26 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.