Lifeguard / Leisure Assistant Apprenticeship PFP - Elmbridge Xcel Leisure Complex

Do you love helping others hit their goals? Do you have a love of fitness and active lifestyles and want to share that with others? We are currently looking to hire multiple staff with the below contracted hours per week available.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Sunday. Exact shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    19 Aug 2024

  • Date posted

    17 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    3 available

What you will do in your working day

We have an exciting new opportunity as an Apprentice Lifeguard at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. Your role within the centre will be to contribute to our customer's development, offering them expert advice whilst helping them draw up a plan on how to effectively complete their goals, you will be the face of our club and play an important role in terms of engaging our clients.


1. To support and contribute to the company's mission statement - 'To create active places and healthy people'

2. To ensure the comfort and safety of all users of the Centre.


- To maintain vigilant supervision of pool users and ensure their safety at all times.

- To administer first aid, effect pool rescues and apply resuscitation as necessary.

- To comply with the Centre's Health and Safety procedures at all times.

- To deal with customers in a friendly and professional manner.

- To report any matter of concern to the Duty Manager immediately.

- To carry out cleaning duties as necessary.

- To wear the prescribed staff uniform at all times.

- To carry out patrols of the Centre.

- To prepare activity areas involving the setting up/dismantling of equipment.

- To ensure that all Centre equipment is stored safely and securely when not in use.

- To report any maintenance issues using the appropriate procedures.

- To assist the Duty Manager with any tasks involved in the operation of the Centre.

- To maintain any suggested training requirements.

We currently have the below weekly hours available:

40 hours per week times

19.5 hours per week

16 hours per week

17.5 hours per week

As an apprentice with Xcel Leisure Centre, you will be studying towards a 12-18 months qualification that will be the Customer Service Practitioner Level 2 Apprenticeship.

The training you will be getting

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English. Training delivery to be confirmed.

What to expect at the end of your apprenticeship

The successful candidate is able to progress onto a number of roles, including: assistant fitness manager, fitness Manager, studio instructor, duty manager, operation manager.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

Things to consider

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include: Holiday pay and sick pay Free health & fitness membership for you, a friend or family member and up to 4 juniors Discounts of up to 50% on activ

About the employer

We're passionate about helping you stay physically active and emotionally engaged in fitness, sport and wellbeing. Our mission is to put our heart and soul into 'creating active places and healthy people' - it's about creating a place for everyone.


PFP - Elmbridge Xcel Leisure Complex


Waterside Drive

KT12 2JG

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Aug 2024