Apprentice Key Account Manager


Dudley, DY2 0UW

Closes in 26 days (Monday 19 August at 11:59pm)

Posted on 14 June 2024


A great opportunity has arisen within a leading engineering supplier. As an apprentice key account manager you will learn the complete sales process. You'll then be ready to pick up the phone and build your own customer base. Actively selling products business to business. Full training and support is provided, along with a sales bonus.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm (to be confirmed).

40 hours a week

Possible start date

Monday 26 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2 Apprenticeship Standard qualification, including end point assessment
  • All training received on-site with no day release
  • Tutor engagement every 4 to 6 weeks

Where you’ll work

Crackley Way, Peartree Lane




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Customer care skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Initiative

    About this company

    This thriving and successful business was founded in 1977 by Ian Cuthill, who was soon joined by his brother, Paul, to supply Rod-Ends to a Surrey based manufacturer making light bulb machinery. Ian specialised in purchasing the products, and was a formidable buyer, whilst brother Paul, in the early days, was delivering and collecting bearings on his motorbike, but soon it became obvious that his talents lay elsewhere, as he had (and still has) a magnetic personality more suited to selling products and communicating with clients.

    After this apprenticeship

    • Permanent contract with pay rise upon successful completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:


    Richard Lewis


    The reference code for this apprenticeship is VAC1000258184.

    Apply now

    Closes in 26 days (Monday 19 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.