Apprentice Customer Service Advisor

KENYON PAINTS LTD

OLDHAM, OL1 3TZ

Closes in 7 days (Wednesday 31 July at 11:59pm)

Posted on 14 June 2024


Summary

We are seeking an Apprentice to join our team to assist in the Trade Counter, Warehouse and Paint Mixing department. Full training will be given. If you are looking to join a team of professionals, having years of experience to learn all aspects of Customer Service, then look no further.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday 8.00am - 5.15pm

40 hours a week

Possible start date

Thursday 1 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • At the end of the apprenticeship you will achive a customer service practitioner level 2 qualification
  • Functional Skills in English and maths if required

Where you’ll work

REGENT HOUSE

REGENT STREET

OLDHAM

OL1 3TZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHWEST EDUCATION AND TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Math's (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    Other requirements

    Can you reliably commute to the employer site?

    About this company

    Kenyon Paints is a company that specializes in manufacturing and distributing a wide range of industrial paints, protective coatings, construction coatings, and building maintenance products for various industries. They have been in the paint industry for over 35 years and are committed to providing professional and speedy service. Their offerings include both industrial paints and decorative paints. If you’re interested in industrial paints, you can explore their selection of products and coatings on their website. Whether you need coatings for industrial applications or decorative purposes, Kenyon Paints has you covered!

    After this apprenticeship

    This can be discussed at the interview stage.

    Ask a question

    The contact for this apprenticeship is:

    NORTHWEST EDUCATION AND TRAINING LIMITED

    Yasmin Wallace

    yasmin.wallace@nweat.co.uk

    01515273559

    The reference code for this apprenticeship is VAC1000257977.

    Apply now

    Closes in 7 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.