IT Technician Apprentice (Pentre Tech)

PENTRE TECH LIMITED

Ellesmere Port, CH65 1AD

Closes in 24 days (Monday 12 August at 11:59pm)

Posted on 13 June 2024


Summary

Firebrand Training have an exciting new opportunity for an IT Technician Apprentice with Pentre Tech an IT Support service company based in Ellesmere Port. Duties include provide first-line technical support to our clients, solving their hardware and software issues via phone, email, and on-site visits plus more.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, Shifts to be confirmed.

37 hours a week

Possible start date

Monday 19 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Where you’ll work

Pioneer House, Pioneer Business Park

North Road

Ellesmere Port

CH65 1AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Problem solving skills
    • Team working
    • Tech skills
    • Customer service skills

    Other requirements

    What’s in it for you! • Training and Development: A thorough training program and plenty of opportunities for professional growth. • Permanent role upon completion of the apprenticeship depending on performance. • Mentorship: Guidance and support from experienced IT professionals who are invested in your success. • Career Path: Clear pathways for career advancement within Pentre Tech. • Great Workplace: A collaborative, inclusive, and supportive work environment where your contributions are valued. • Lifelong Learning: We are committed to your continuous professional development (CPD) and lifelong learning to help you stay ahead in your career. • Leadership: We promote leadership at all levels, encouraging every team member to take initiative and contribute to our success. • Longevity: We believe in building long-term relationships with our employees and offer opportunities for career longevity within the company.

    About this company

    At Pentre Tech, we're more than just an IT and cyber security provider – we're a team dedicated to innovation, integrity, and putting our customers first. Based in Ellesmere Port, our mission is to empower businesses with cutting-edge technology to help them reach their goals. If you're passionate about IT and eager to start your career in a supportive and dynamic environment, we want you to join our team as an Apprentice IT Technician.

    After this apprenticeship

    The role offers a permanent role upon completion of the apprenticeship depending on performance.

    Ask a question

    The contact for this apprenticeship is:

    FIREBRAND TRAINING LIMITED

    Raymond Duke

    Raymond.Duke@estio.co.uk

    0203 834 2872

    The reference code for this apprenticeship is VAC1000257597.

    Apply now

    Closes in 24 days (Monday 12 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.