Business Administration Apprentice MANCHESTER CREDIT UNION LIMITED

Manchester Credit Union is looking to hire a Business Administration Apprentice to join their team. In the role, you will deliver both quality customer service and communications to members and stakeholders, whilst studying towards the Business Administration apprenticeship. Apply today!

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Closing date: 30 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    9.00am - 4.00pm (30 minutes lunch break) Monday - Friday.

    Total hours per week: 35.0

  • Expected duration

    16 Months

  • Possible start date

    01 Sep 2024

  • Date posted

    12 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

Key activities include:

  • Act as first point of contact for all members and potential members
  • Ensure member information is kept confidential and not divulged to inappropriate parties or left for others to see
  • Carry out day-to-day activities and respond to them in a way that supports the values of MCU and provides an excellent service to members
  • Develop and maintain an understanding of all credit union products, services and understand how to provide solutions to improve customer service, day-to-day activities, communication and methods and sales performance
  • Understand how to provide advice and guidance and also to find solutions which meet member needs, referring to more senior/specialist staff when appropriate or necessary
  • Produce documentation that is accurate and on time to support the service to members, stakeholders and partners in line with the quality standards set by the Credit Union
  • Maintain and operate filing and other record systems in accordance with the relevant procedures and controls
  • Organise own work, in line with standards and deadlines set.
  • Ensure all work is carried out in line with internal guidelines and any FCA / PRA requirements
  • High level of attention to detail in reviewing underwriting rules for loans in terms of quality of loans and ability of customer to repay

The training you will be getting

Alongside your duties, you will also be studying towards the level 3 Business Administration apprenticeship, which includes learning from business administration specialists.

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if not already achieved)
  • End-Point Assessment (EPA)
  • Training provided by the employer and online with The Apprentice Academy
  • 1 to 1 coaching with an experienced coach

What to expect at the end of your apprenticeship

Manchester Credit Union look to convert apprentices to full time employees wherever possible.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Manchester Credit Union are a Financial Mutual offering savings account and affordable loans to members. They are a key player in the Greater Manchester financial inclusion movement and are situated close to Wythenshawe tram stops and bus station.




24 Queen Street


Greater Manchester

M2 5HX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Maria Grimsley

0161 200 1673

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.