Apprentice Telecoms Administration Assistant Mdee

We are seeking a highly motivated individual to join our growing team as a Business Administration Apprentice. In this exciting role, you'll gain valuable experience in the heart of our operations, while working towards a recognised apprenticeship programme.

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Closing date: 08 Aug 2024

Apprenticeship summary

  • Annual wage


    National minimum wage based on age under 18 is £8.60 and 21 and over £11.44

  • Working week

    Monday to Thursday 9am – 5.30pm and Friday 9am – 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    22 Aug 2024

  • Date posted

    12 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Process EE connections directly with IMC on behalf of business partners
  • Complete connections accurately and efficiently, either online, over the phone or via email
  • To process Credit checks on behalf of business partners
  • To check the orders input by business partners for accuracy and feedback/decline when appropriate
  • To thoroughly check proofs of address, id and business in line with the network's compliance guidelines
  • Manage mailboxes/ticket workflow, replying in a timely manner to connection/credit checks & query submissions
  • Make outbound, take inbound calls maintaining a professional manner
  • Work as part of a team, assist colleagues to the best of ability
  • To assist business partners with using our fulfilment service, understanding procedures and escalate to Business Management when training is required
  • To work with our couriers to ensure deliveries are made correctly
  • To escalate any system issues in a timely manner

The training you will be getting

Full Level 3 Business Administrator apprenticeship standard, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

This is predominantly a workplace delivery programme, meaning that your learning will take place in work time and on work premises. You will attend a minimum of six supportive workshops throughout your apprenticeship, specifically designed to help you to achieve the desired outcomes of the apprenticeship. You can attend these in person at our Derby Road, Mansfield campus or online via Microsoft Teams.
You will also attend monthly, online tutorials.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

Full-time employment upon competing apprenticeship successfully, alongside regular ongoing training to ensure your skills remain relevant.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Mdee is a leading BT and EE airtime and telecoms distributor. Our growth has recently passed the key milestone of supporting over 250 independent partners across the UK. Such is our strength and respect within the airtime industry, BT and EE have attained a 35% shareholding in Mdee.








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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01623 900632

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.