Coffee Shop Apprentice The Kiwi Coffee House

We (The Kiwi Coffee House) are currently looking to recruit an apprentice to join our busy and friendly front of house team, this is an Intermediate Level Apprenticeship. The successful candidate will handle tasks like cleaning duties in the café, welcoming customers and taking orders plus more...

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Closing date: 01 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts can start as early as 8am and can finish at around 5:30pm, dependent on the needs of the business.

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    15 Aug 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Welcoming customers
  • Providing recommendations
  • Taking customer orders
  • Cleaning duties in the cafe
  • Making specialty cold drinks
  • Use of till and coffee machine when needed
  • Kitchen duties - pot washing/food preparation

The training you will be getting

Full Level 2 Customer Service Practitioner Apprenticeship Standard, including Functional Skills in maths and English (if required).

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model.

This is predominantly a workplace delivery programme, meaning that your learning will take place during work time and on work premises. You will attend a minimum of six supportive workshops throughout your apprenticeship, specifically designed to help you achieve the desired outcomes of the apprenticeship.

You can attend these in person at our Derby Road, Mansfield campus or online via Microsoft Teams. You will also attend monthly, online tutorials.

You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What to expect at the end of your apprenticeship

At the end of the Apprenticeship, there may be an opportunity to progress into a full-time, permanent role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 3/D) Essential
GCSE or equivalent Maths (Grade 3/D) Essential

About the employer

The Kiwi Coffee House is located in Glasby Square, Retford and managed by Sophie and Karen. The Kiwi Coffee House pride themselves on retaining their great Kiwi standards including homemade cake, excellent coffee, freshly cooked food, friendly service and our lovely open courtyard.


The Kiwi Coffee House




DN22 6EP

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience



01623 900798

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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