Technical Support Apprenticeship EVALU-8 SOFTWARE LTD

Are you ready to support our customers like a pro? Thrive in a dynamic environment where innovation is key? Well, hold onto your hats because we've got an adventure waiting for you! We're shaking up the HR and Health & Safety software scene. Armed with our cutting-edge product and more enthusiasm than a fan at a football match, we're making waves.

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Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,480.00

    ·

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000256977

  • Positions

    1 available

What you will do in your working day

This is an exciting, hands-on role where no two days will be the same.

You will be responsible for:

  • Answering support calls, web chat, emails and tickets, in a timely fashion
  • Conducting online training to new and existing customers
  • Providing demonstrations to existing and potential customers
  • On-boarding and account managing new customers

Full training will be provided, and you will have the opportunity to grow with the company and develop your career to meet your own aspirations. We hire people based on the person first, skills second as we believe to have a great team you need great people - this sound like you?

The ideal candidate will be customer focused, IT literate, confident, a good communication (written and verbally) and have a good attention to detail. This is a customer facing role, so to succeed you must be a confident communicator with an outgoing personality and passion for software or technology.

Whilst Evalu-8 is very easy to use, it has a huge number of features, so the ability to learn a new software system and be able to articulate its benefits to customers via an online demonstration will be important.

The training you will be getting

  • Level 3 Digital Support Technician
  • Off the job training will take place at Oldham College one day a week 

What to expect at the end of your apprenticeship

Full-time position for the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent 4 subjects including English and Maths (Grade Grades 9-4 (A*-C)) Essential

Things to consider

Why Join Us: · An exciting opportunity to be part of a dynamic and rapidly growing company. · A competitive salary plus an enticing commission structure. · Comprehensive training and ongoing support provided. · Room for career advancement and personal growth. · A fun and inclusive work environment. 25 days of leave, with the potential to increase based on tenure. · Public holidays – because who doesn't love a day off? · Celebrate your birthday in style – by taking the day off! · An extra "well-being" day off – because self-care matters. · Another day off to use as "personal hours" – because life's too short not to take a break. · Profit share perks (after a qualifying period). · On-site parking provided. · Free drinks and snacks to keep you fuelled.

About the employer

Our story is born out of frustration and a deep desire for change. We understand the struggles faced by companies when it comes to outdated, expensive, and inflexible systems. We have personally experienced the limitations, high costs, and lack of usability offered by existing software solutions. This first-hand frustration inspired us to create a product that is truly comprehensive, easy to use, and affordable.

Employer

EVALU-8 SOFTWARE LTD

Address

Earl Business Centre

Dowry Street

OL8 2PF

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Training

Training provider

THE OLDHAM COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Deborah Wynn

deborah.wynn@oldham.ac.uk

01617853586

Apprenticeship standard

Digital support technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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