Velocity Academy have an exciting new opportunity for an IT Support Technician with Metamation a CAD CAM Software company based in Redditch. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

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Closing date: 02 Aug 2024

Apprenticeship summary

  • Annual wage


    £12,480 - £15,015

  • Working week

    Monday to Friday 9am to 5pm.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

As a successful applicant you will join our UK support team where you will receive excellent training. Our support team are the no.1 of our business and will be providing support based on the following.

Your duties and responsibilities in this role will consist of:

·        Our Internal CAD CAM modules.

·        Software Installation.

·        Solutions for questions, both direct customer engagement and offline through our support systems.

·        Researching and documenting solutions.

·        Creating and configuring machine parameters.

The training you will be getting

Information communications technician Level 3 (A level)

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

·        Address IT issues by prioritizing in response to customer service level agreements.

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

·        Support the roll out of upgrades or new systems or applications.

For a full list of programme modules visit:

What to expect at the end of your apprenticeship

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Metamation Europe - U.K Office has been providing sheet metal CAD CAM Software to a range of countries across the globe. Headquartered in India where our software has been developed for over 20 years where we are now part of one of the world’s largest machine tool manufacturers TRUMPF.




The Business Centre

Edward Street


B97 6HA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tom Crossland


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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