Reception Assistant Apprentice QRS Autoservice Bosch

A new opportunity for a reception assistant is now available at QR Sport - Bosch Car Service Centre in Tattenhall. We are looking for the right person to fit into our friendly team. Our ethos is to deliver excellent customer service driven by quality workmanship.

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Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage

    £13,162.00

  • Working week

    08:30 to 17:30 with 30-minute lunch break, working days TBC

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    09 Aug 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000256929

  • Positions

    1 available

What you will do in your working day

The role will entail: 

  • Greeting customers
  • Handling face-to-face enquires
  • Answering the phone - bookings/general enquiries
  • Updating customers throughout the day
  • Monitoring emails
  • Scheduling work into the diary
  • Keeping track of vehicle repair status
  • Ordering and organising car parts
  • Preparing quotations and invoices
  • Organising and taking payments
  • Understanding margins
  • Communicating with suppliers 

The training you will be getting

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer Service Practitioner.

This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

What to expect at the end of your apprenticeship

A permanent job offer and further job-related training with Bosch if apprenticeship is completed successfully.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working, Friendly, Professional

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

The garage is based in a fairly rural area therefore access to independent transport would be an advantage.

About the employer

We are an independent VW Group specialist, although we will welcome any brand. We deal with a huge variety of vehicles each day, from track cars to off road 4x4s and everything else in-between. There is always an interesting vehicle on site. Our friendly local client base in the Cheshire countryside that keep us busy throughout the year. We offer a range of services; routine maintenance, tyres, suspension repairs, electrical repairs etc. as well as exciting enhancements to more niche cars. No day in the diary ever looks the same, which proves great exposure to the many different repairs we undertake.

Employer

QRS Autoservice Bosch

Address

UNIT 1B CANAL SIDE

TATTENHALL ROAD

NEWTON BY TATTENHALL

CH3 9BD

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sophie Cain

sophie.cain@ccsw.ac.uk

07867143886

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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