Travel Consultant Apprentice - £17,600 per annum

BCD Travel

Liverpool, L3 9AG

Closes in 9 days (Wednesday 31 July)

Posted on 11 June 2024


Summary

In this amazing role you will be responsible for completing all incoming tasks as assigned. Making travel arrangements and booking accommodation and other services for holidaymakers and business travellers. You will also be trained to work in multiple systems and processes based on industry, client and BCD Travel rules and procedures.

Annual wage
£17,600 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Travel consultant (level 3)
Hours
Monday - Friday from between 9.00am - 5.30pm.

37 hours a week

Possible start date

Monday 23 September

Duration

1 Year 3 Months

Positions available

4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 3 Travel Consultant apprenticeship standard, which includes:

  • End-Point Assessment (EPA)
  • Training and training location to be confirmed

Where you’ll work

6th Floor, 20 Chapel Street

Liverpool

L3 9AG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAMAR LIMITED

Your training course

Travel consultant (level 3)

Equal to A level

Course contents
  • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
  • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
  • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
  • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
  • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
  • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
  • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
  • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
  • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
  • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
  • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
  • Sustainability: Adapt working practices to minimise the negative effect on the environment
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 9-4/A*-C or above)
    • Maths (grade 9-4/A*-C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Team working

    Other requirements

    Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

    About this company

    BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive, and help them make good choices on the road. BCD Group is a market leader in the travel industry. The privately-owned company was founded in 1975 by John Fentener van Vlissingen and consists of BCD Travel (global corporate travel management and its subsidiary BCD Meetings & Events, global meetings and events agency), Park ‘N Fly (off-airport parking) and Airtrade (consolidation and fulfillment).

    https://www.bcdtravel.com/ (opens in new tab)

    After this apprenticeship

    Upon successful completion of the apprenticeship there will be the opportunity to progress further to become a Business Travel Consultant / Senior Business Travel Consultant.

    Ask a question

    The contact for this apprenticeship is:

    DAMAR LIMITED

    Sabina Adam

    Sabina.Adam@damartraining.com

    07566 289 979

    The reference code for this apprenticeship is VAC1000256915.

    Apply now

    Closes in 9 days (Wednesday 31 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.