Optical Apprentice

VISION EXPRESS LIMITED

Devon, EX4 3NE

Closes in 7 days (Friday 26 July)

Posted on 11 June 2024


Summary

Looking for a unique retail apprenticeship opportunity? Join us at Vision Express on an 18-month program where you'll earn a level 3 qualification in Optical Retail while receiving comprehensive training and support. This vacancy is for an Apprentice Optical Assistant based in Exeter.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Optical assistant 2022 (level 3)
Hours
Learners will work Monday to Friday 9:30am - 5pm and this is agreed between the candidate and the Store Manager upon interview. They will be require to work one weekend shift.

40 hours a week

Possible start date

Monday 5 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 3 Optical Assistant Apprenticeship
  • Functional Skills Level 2 in Functional skills Maths and Literacy, can be obtained on the course (if required)
  • Enhancement / challenge - how to develop ourselves
  • Equality and diversity - treating others equally, respect / accept others from different backgrounds
  • British values - democracy, rule of law, respect and tolerance, individual liberty
  • Prevent - safeguarding individuals from being drawn into terrorism
  • Digital skills - keeping up with technology and effective use

Where you’ll work

232 High St

Exeter

Devon

EX4 3NE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINING 2000 LIMITED

Your training course

Optical assistant 2022 (level 3)

Equal to A level

Course contents
  • Deliver customer service which aligns with company values, beliefs and purposes
  • Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  • Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  • Follow employer’s guidelines and expectations for presentation and team working
  • Identify and meet customer needs within the optical environment
  • Communicate with customers and the optical team to maximise understanding
  • Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  • Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  • Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  • Follow procedures and processes for first aid, accident and incident reporting or evacuations
  • Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  • Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  • Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  • Report and record ocular emergencies following correct employer procedures
  • Accurately prepare clinical records for use following employer procedures
  • Accurately complete customer pre-appointment procedures
  • Use product tolerances to validate product accuracy
  • Use lens measuring equipment to identify prescriptions and lens measurements
  • Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  • Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  • Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  • Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  • Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  • Identify and check visual acuity for near vision spectacle, explaining adaption as required
  • Fit spectacle frames through the use of questioning, measurements, and tools
  • Use tools correctly to adjust frame without causing damage
  • Provide advice and guidance on frame fitting, lens care and after sales service
  • Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
  • Manage customer concerns and or complaints in line with employer procedures
  • Use problem solving techniques to identify concern and or complaint causes
  • Communicate with customers to resolve concerns or complaints within the limits of their own authority
  • Follow remake procedures
  • Follow repair procedures
  • Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  • Participate in training and development activities to maintain own practice
  • Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  • Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
  • Conduct screening using screening equipment and record accurate results
  • Inform the patient about the equipment, processes and procedures used for screening
  • Gain support or guidance from colleagues during screening when required
  • Inform the patient that the tests check for medical conditions such as glaucoma, cataracts, macular degeneration, diabetes
  • Demonstrate contact lens handling and insertion and removal to a patient
  • Show the patient how to care for their lens
  • Provide advice and guidance on cleaning of lenses and solution types
  • Follow out of hours emergency procedures
  • Recognise a customer’s ability to make an informed decision
  • Tell the customer what the sight test includes and how it is carried out
  • Work independently to plan and manage workload
  • Assess and mitigate risk in patient’s home to ensure an appropriate eye test can be delivered
  • Mange own wellbeing and resources
  • Maintain team communications when working remotely
  • Deliver customer service which aligns with company values, beliefs and purposes
  • Identify when and who to refer to when supervision is required such as ocular emergencies, screening, dispensing and collections of restricted categories
  • Work within the limits of policies, procedures, and regulated activity such as GDPR, NHS, GOC, Health and Safety at Work and safeguarding
  • Follow employer’s guidelines and expectations for presentation and team working
  • Identify and meet customer needs within the optical environment
  • Communicate with customers and the optical team to maximise understanding
  • Refer customers needing communication support such as language, hearing, visual or learning difficulties to appropriate services
  • Follow health and safety legislation in the optical environment including customer safety, hygiene, and infection control
  • Follow safe use instructions when using optical equipment such as adjustment tools, screening equipment and measuring equipment
  • Follow procedures and processes for first aid, accident and incident reporting or evacuations
  • Provide the benefits and limitations of the different services (e.g. sight tests, contact lenses) and extended services (e.g. minor eye condition services, low vision services) to the customers within the optical environment
  • Offer non-prescribed products such as contact lens solutions, common ophthalmic drops, ready readers, magnifiers, and other accessories to customers
  • Select appointments, recall information, appointment types and exemptions on the employer’s system, and maintain accurate records, e.g. customer details
  • Report and record ocular emergencies following correct employer procedures
  • Accurately prepare clinical records for use following employer procedures
  • Accurately complete customer pre-appointment procedures
  • Use product tolerances to validate product accuracy
  • Use lens measuring equipment to identify prescriptions and lens measurements
  • Identify lens types using engravings such as progressive lenses and safety spectacles and remark lenses where required
  • Interpret the spectacle prescription to identify a range of vision correction options suitable for the customer
  • Offer suitable lens products to the customer based on customer needs and preferences, using features and benefits to highlight suitability
  • Offer specialised products to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Offer suitable frames to the customer based on their needs and preferences, using features and benefits to highlight suitability
  • Identify frame fitting suitability including facial, frame and spectacle lens measurements required to process spectacle orders for the customer
  • Process spectacle orders, payments and arrange collections, offering relevant promotions to the customer where appropriate
  • Identify and check visual acuity for near vision spectacle, explaining adaption as required
  • Fit spectacle frames through the use of questioning, measurements, and tools
  • Use tools correctly to adjust frame without causing damage
  • Provide advice and guidance on frame fitting, lens care and after sales service
  • Identify guarantees and warranties of optical products and adhere to the Sales of Good Act
  • Manage customer concerns and or complaints in line with employer procedures
  • Use problem solving techniques to identify concern and or complaint causes
  • Communicate with customers to resolve concerns or complaints within the limits of their own authority
  • Follow remake procedures
  • Follow repair procedures
  • Recognise and resolve customer complaints e.g. poor fitting, incorrect measurements, or offer alternative options in line with business requirements
  • Participate in training and development activities to maintain own practice
  • Participate in appraisal, obtain feedback, and use self-reflection to plan further development opportunities and identify available career opportunities to support progression
  • Adapt approach for customers with ocular conditions such as glaucoma, cataracts, macular degeneration, diabetes
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4 (C))
    • Maths (grade 4 (C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Team working
    • Initiative
    • Patience

    Other requirements

    Please do not contact Company direct. Please note; we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.

    About this company

    We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

    https://www.visionexpress.com (opens in new tab)

    After this apprenticeship

    At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in our culture and values. We provide ample opportunities for growth and development, supporting your career ambitions every step of the way.

    • Sponsorship into professional route & leadership development

    Ask a question

    The contact for this apprenticeship is:

    TRAINING 2000 LIMITED

    Lauren Reddaway

    lauren.reddaway@t2000.co.uk

    0125454659

    The reference code for this apprenticeship is VAC1000256875.

    Apply now

    Closes in 7 days (Friday 26 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.