Customer Service Operations Assistant Apprentice ADVANTAGE AUTO PARTS LIMITED

This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls. General office administration. Full training will be given.

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Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage


    Salary will be between £13,650 - £15,600 (£262.50 - £300.00 depending on age and experience)

  • Working week

    Monday - Friday 9.00am - 5.00pm with 30 minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    11 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Assisting customers purchase the correct parts
  • Responding to online queries and taking telephone calls
  • General office administration
  • Processing returns
  • Updating inventory on the warehouse management system

The training you will be getting

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • End Point Assessment

What to expect at the end of your apprenticeship

  • Potential for a full-time position for the suitable Apprentice upon completion of a successful apprenticeship with an uplift in salary
  • Progression to customer service management and potentially warehouse management

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Eager and willing to learn, Hard working, Ebay experience preferred, Microsoft Excel skills, Microsoft Word skills, Friendly, Trustworthy, Willing to learn and progress


GCSE or equivalent English (Grade A* - C / 9 - 4) Essential
GCSE or equivalent Maths (Grade A* - C / 9 - 4) Essential

Things to consider

Nearest train station is Berkswell station – unit is 2 mins walk from here. Requires candidate to be efficient and deal with customer enquiries speedily.

About the employer

Hello and a warm welcome to Advantage Auto Parts! We specialise in brake calipers, discs & pads, and wheel bearings kits. We are immensely proud to share that we have one of the biggest ranges of brake calipers, discs & pads and wheel bearings in Europe, fully stocked in our warehouses, ready to be dispatched. There are several unique things that make us stand out from the rest our competition: We care about delivering a good service to our customers, and although it doesn’t happen very often, when things go wrong (which they sometimes do), we take it personally and act on it promptly. We engage experienced engineers who have had long standing careers with well known car manufacturers in developing quality products, and over time we have slowly built up our parts to cover a large range of passenger and light commercial vehicles. Given that we stock the items ourselves means that you will receive your parts very quickly (mostly next day). Finally and most importantly, Advantage is run by a friendly close nit team who ensure that the wheels run smoothly (pun intended!). Our ambition is to continue servicing our customers as best we can and growing our team of friendly faces to maintain our quality standards.




5 Binns Close



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Tracey Chaplin

07580 997408

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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