IT Support Technician Apprentice VOCOSA LTD

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a IT systems and Networking - Cloud Support Specialist - Level 3 Apprenticeship. Duties will include You will need to provide high quality support to our users via the helpdesk ticketing system & prioritise and respond to tickets in a timely manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jul 2024

Apprenticeship summary

  • Annual wage

    £16,500.00

  • Working week

    All details will be confirmed at interview.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000256768

  • Positions

    1 available

What you will do in your working day

  • Apply testing and troubleshooting to end user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
  • Weekly tasks to install, upgrade and remove hardware across site & maintenance of physical and cloud storage
  • Ensure that our systems are properly administered & develop existing infrastructure and processes
  • Adding devices to networks across sites
  • Daily monitoring of networks, focusing on DNS, firewall etc.
  • Opportunity to setup new systems and maintain them as schools moving to the cloud

You should be able to work independently and be flexible to changing deadlines. Reliability and adaptability are vital for this dynamic role together with exceptional interpersonal, organisational and communication skills.This is a chance to gain experience within an organisation where individuals thrive on change and to work within an innovative and growing SME.

The training you will be getting

Why choose our Azure Cloud Support Specialist Apprenticeship?

  • The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
  • This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell
  • Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell

What to expect at the end of your apprenticeship

  • You will gain a full-time role upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non judgemental

Qualifications

GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.

Employer

VOCOSA LTD

Address

The Haven

Marlow Road, Cadmore End

High Wycombe

HP14 3PP

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jul 2024