Customer Service Apprenticeship BEACON SOUTH WEST LTD

An excellent opportunity for a confident individual to gain key skills in customer service. In this varied and busy role, you will be assisting with looking after customers before, during and after the sale. You will answer the telephone, take messages and transfer calls as necessary and be the first point of contact for customers.

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Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage

    £11,980.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm.

    Total hours per week: 36.0

  • Expected duration

    12 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000256637

  • Positions

    1 available

What you will do in your working day

Working as part of a friendly team, you will have a varied role to help the business run smoothly.

You will be trained to support in all the aspects of looking after our customers before, during and after the sale. You will work towards how we use our learned product knowledge to help the customer make the right purchasing decisions. This will involve being able to tailor bespoke deals for the customers in terms of price and services and even source and specially order products exclusively for a customer to suit their needs.

Further responsibilities will include: 

  • To answer the telephone in an appropriate manner and time, take messages and transfer calls as necessary
  • Be the first point of contact for customers
  • Monitor & respond to general emails
  • To undertake training as necessary for the role
  • To undertake such other duties as may be required within the general scope of the job

The training you will be getting

You will receive specific on-the-job training from the employer in your workplace at Beacon Electrical.

Off-the-job training will be delivered using either weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week  to study towards the theory element of the programme. You will be working towards:

  • Level 2 Customer Service Practioner Apprenticeship Standard
  • Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship

You will develop knowledge and understanding of: 

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

What to expect at the end of your apprenticeship

The aim of the apprenticeship with us is to bring the candidate to a level of knowledge and skill that by the end of the course we would be able to confidently offer them a permanent role in the business.

You could also continue on to advanced and higher apprenticeships.

Customer service skills transfer across lots of different jobs and industries. 

With experience you could:

  • Work in other industries like transport, delivery and storage or digital
  • Become a team leader, training officer or customer services manager
  • Move into areas of a business like sales or account handling

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

If you are unsure about applying or have any questions, please feel free to give the team a call on 01752 202269. Here are some tips on applying: https://achievementtraining.com/tips-for-applying-to-an-apprenticeship/ Here are some helpful interview tips: https://nationalcareers.service.gov.uk/careers-advice/interview-advice/interview-advice

About the employer

Beacon Electrical was founded in 1976, and is still a local family run business. Originally established as an electrical wholesaler, Beacon has evolved in to a premier retailer selling all aspects of electrical and gas products from light bulbs right through to washing machines and televisions. Service remains the bed rock of our business ethic, we believe in a better standard of service than you will experience from a nationally operated store, once you have experienced our in house service you wont accept anything less. What's more our service doesn't end with your purchase - we provide excellent after-sales and a great choice of expert services to assist you, from delivery to installation. Beacon currently operates 4 Shops in Devon, 2 in Plymouth and 1 in Totnes and 1 in Kingsbridge, our warehousing and distribution depot is also based in Devon. Beacon Electrical are members of Euronics, Europe's biggest independent buying group, which provides us with access to the biggest brands at fantastic prices. We are also able to supply exclusive products and can source most products, even if they are not present in store or on our website!

Employer

BEACON SOUTH WEST LTD

Address

263 BEACON PARK ROAD

PLYMOUTH

PL2 3JP

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Training

Training provider

ACHIEVEMENT TRAINING LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Macie Thirlby

admissions@achievementtraining.com

01752 202269

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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