Apprentice UPS Customer Service Engineer VERTIV INFRASTRUCTURE LTD

Due to our continued growth, we are looking for a new Apprentice UPS (Uninterrupted Power Supply) Customer Service Engineer to join our team in Bedfordshire! If YOU are the person we are looking for, apply today and let's start drafting your future career in a healthy and growing environment! Duties include providing a Commissioning, Maintenance and Repair service on UPS equipment supplied or maintained by Vertiv.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday Shifts TBC.

    Total hours per week: 40

  • Expected duration

    42 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    10 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What you will do in your working day

A Vertiv UPS Customer Service Engineer is responsible for working on all aspects of UPS and Emergency Lighting systems, their associated batteries, static transfer switches, and site monitoring equipment. You will be responsible for the commissioning, maintenance, and repair of these systems, whilst establishing, promoting, and maintaining Vertiv’s reputation by building excellent rapport with our customers and stakeholders with all your professional interactions.

Statement from our current apprentice, Caitlin

During my time at Vertiv I have had many opportunities to expand my skills while working for a leading company in emergency power supply which keeps our essential businesses running. I have a great team around me and have been supported through everything.

What will you do in our team?

  • Undertake and complete successfully the Vertiv training programme
  • Keep and update training records as required within the apprenticeship framework to achieve training targets
  • Assist UPS Field Service/Battery Engineers/Technicians in the following service activities:
  • Providing a Commissioning, Maintenance and Repair service on UPS equipment supplied or maintained by Vertiv
  • Fault finding and rectification
  • Carry out contract maintenance and inspection on a planned basis to required standards
  • Identify opportunities for extra works and preventative recommendations
  • Remedial work to contract customers either as planned work or as a call out facility
  • Completion and submission of relevant reports to service administration within a timely manner following all site activity

What are we looking for?

  • Strong focus on customer satisfaction and long-term customer relation building and retention
  • Excellent organisational and time management skills
  • Excellent written and verbal communications
  • Good commercial skills
  • Good ICT skills
  • Self-motivated with a positive, 'can do' attitude
  • Excellent problem-solving abilities
  • Ability to successfully interface with various departments and personnel in potentially stressful situations
  • Good mechanical aptitude and sense of ownership

Perks: Company vehicle, fuel card, laptop, mobile, tooling, and much more!

We reserve the right to close applications earlier than the specified closing date if the volume has been reached.

The training you will be getting

  • Vertiv Academy product training
  • ECS
  • Emergency First Aid at Work

This apprenticeship will allow you to work alongside UPS Engineers assisting in service activities, whilst completing a qualification to become a qualified UPS Field Service Engineer.  This will enhance your understanding of the need for secure power and critical data centre infrastructure, benefitting from hands on experience in the workplace combined with innovative academic learning.

You'll be studying at the Innovation & Technology, one day a week at Milton Keynes College for the Maintenance & Operations Engineering Technician Level 3 Apprenticeship.

Throughout your apprenticeship you'll get:

- Expert mentors / trainers who will guide you through your apprenticeship
- Hands-on learning, who will give you real-world feedback 
- Modern facilities with ample access to tech equipment and resources and much more!

What to expect at the end of your apprenticeship

On successful completion of your apprenticeship a full-time placement within the company will be offered.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working


GCSE or equivalent maths, english & a science related subject (Grade 4) Essential

About the employer

Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing.  Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.




Fraser Road, Priory Business Park


MK44 3BF

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Maintenance and operations engineering technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Jun 2024