IT Apprentice (Addcom IT Limited) ADDCOM IT LIMITED

The role is an opportunity for someone with a keen interest in IT and possibly some 1st line experience to join an MSP with an already established team of IT experts. The role will require a good telephone and email manner and an aptitude to learn and develop your IT knowledge and skills.

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Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday: 09:00 - 17:30.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    22 Jul 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Server and device maintenance.
  • Answering the phone to customers.
  • Logging tickets with the helpdesk ticketing system.
  • First line triage and resolution of customer issues.
  • Establish and meet service level agreements with end users.
  • Monitor and test network performance and provide network performance statistics and reports.
  • Commuting to customer sites as required.
  • Research into new IT processes and systems.

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

What to expect at the end of your apprenticeship

  • The role offers a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, A keen interest in IT, Good time keeping


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

Addcom IT Limited are an established IT company based in Farnham, Surrey. They provide high quality IT support and IT services to both the educational and corporate sectors. They focus on customer satisfaction and helping their clients reach their objectives through reliable and professional IT support. Addcom offer a wide range of IT Support and IT Services to cover any challenges business may encounter, these include areas such as: Cloud Computing, Desktop Migration, Server Migration, Virtualisation, CCTV installation, Audio Visual, Project Management, Network Support, Server Support, Help Desk, VOIP phones, Office 365 Phones Systems among others.




47 Badshot Lea Road

Badshot Lea



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Raymond Duke

0203 834 2872

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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