Level 3 Customer Service Apprentice - AirTube Technologies INSPIRE ATA LIMITED

This is a great opportunity for a proactive team player to join our expanding team, not only assisting with customer service duties, but also helping the business make improvements and optimise productivity and resolutions.

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Closing date: 15 Jul 2024

Apprenticeship summary

  • Annual wage

    £9,984.00

  • Working week

    Monday - Friday 9.00am - 4.00pm

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    20 Jul 2024

  • Date posted

    10 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000256546

  • Positions

    1 available

What you will do in your working day

  • Providing support to our customers on a day-to-day basis and ensuring that effective communications are maintained
  • Ensure all necessary paperwork, documentation or reports are submitted in line with agreed timescales and followed through to their logical conclusion
  • Book Engineer site visits
  • Arrange accommodation when requested for engineers / colleagues and process payments for Congestion / Dart Charges / tolls etc.
  • Effectively process the customer satisfaction courtesy calls
  • Maintain up-to-date CRM system
  • Build relationships with customers and key contacts
  • To ensure all correspondence received into the departments (phone, email or letter) is relayed to the appropriate person in a timely manner and that urgent requests are dealt with promptly
  • Provide an effective administration support function for sales, customer service and service support colleagues as required
  • Liaise with purchasing department to ensure all orders are logged
  • Monitor outstanding parts orders and liaise with relevant colleagues and customers, as necessary
  • Process initial sales enquiries
  • Working with the marketing team to assist with social media, marketing and customer related projects
  • Document management - ensuring all documents are filed, maintained and archived as necessary
  • Basic admin duties, as required

The training you will be getting

  • On completion of this apprenticeship, you will hold a Level 3 Apprenticeship in Customer Service Specialist
  • Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program.Depending on the apprentice’s needs, the frequency of these sessions may vary

What to expect at the end of your apprenticeship

Possible full-time employment upon completion of the apprenticeship. 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Administrative skills, Team working, Initiative, Can do attitude, Microsoft office skills

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or Level 2 equivalent) Desired
GCSE or equivalent Maths (Grade A*-C/9-4 or Level 2 equivalent) Desired

About the employer

Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 2nd in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2023-2024. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, sexual orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Employer

INSPIRE ATA LIMITED

Address

Unit 5

Hartlebury Trading Estate, Hartlebury

Kidderminster

DY10 4JB

Contact

Kirsty Haden-Collier

kirsty@inspire-ata.co.uk

07927 565834

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Training

Training provider

SCCU LTD

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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