Customer Service Apprentice MOTO SPORTS SERVICES LTD

Moto Sport Services are small family run business in Haydock selling parts, accessories and clothing for motocross bikes. They are looking for a Customer Services Apprentice to deal with customers in the shop.

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Closing date: 21 Jun 2024

Apprenticeship summary

  • Annual wage

    £13,312.00

    National Minimum Wage to be reviewed after 6 months.

  • Working week

    40 hours a week 8 hours a day over 5 days. The shop is open Monday-Saturday. Saturday is a compulsory working day so the applicant will get a full day off in the week.

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    05 Jul 2024

  • Date posted

    07 Jun 2024

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000256471

  • Positions

    1 available

What you will do in your working day

  • Serving Customers in the shop
  • Answering customer enquiries by phone calls and face to face.
  • Picking and packing internet orders.
  • Stock checks.

The training you will be getting

  • You will gain a qualification in Customer Service Level 2
  • The course is all work based.
  • Functional Skills English and Maths if required.

What to expect at the end of your apprenticeship

  • You will gain Customer Service Apprenticeship Level 2
  • You may gain full time employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Logical, Team working, Patience

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

Things to consider

The job is very much learn as you go, however the applicant must be able to do basic maths as they will be dealing with cash and card transactions. Accuracy and Attention to detail is essential as there are over 1000 different products that are very similar or have very similar part numbers.

About the employer

A small family run business in Haydock selling parts, accessories and clothing for motocross bikes. They have been in business for 38 years and are still going strong. Selling parts online from the website and ebay shop as well as open to the public 6 days a week.

Employer

MOTO SPORTS SERVICES LTD

Address

165-167 WEST END ROAD

HAYDOCK

ST HELENS

WA11 0AH

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Training

Training provider

ST HELENS COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Contact

Sarah Bell

appenquiry@sthelens.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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