Customer Service Practitioner Level 2 Apprenticeship Chichester College

Northbrook College, part of the Chichester College Group, is looking for a Customer Service Level 2 Apprentice to join the team at the West Durrington Campus in Worthing. The successful candidate will become part of the admissions team, meeting and greeting students who come to Student Centre.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage



  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    13 Months

  • Possible start date

    08 Jul 2024

  • Date posted

    07 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This front of house role will suit someone who is enthusiastic in supporting the team with promoting the recruitment and retention of students and has the aptitude and willingness to help people in a bustline environment providing information and advice to prospective students.

Key Responsibilities

  • Signposting students
  • Answering the telephone
  • Emails to and from students
  • Speaking to students face to face in the student centre
  • Learning how to print ID cards
  • You will also be expected to become familiar with and have an understanding of the courses offered at Northbrook College and be able to help students with their online applications and enrolments.

The training you will be getting

  • Level 2 Customer Service Practioner apprenticeship qualification.
  • Functional Skills in maths and English, if required.
  • Training schedule has yet to be agreed. Details will be made available at a later date.
  • In addition to the apprenticeship standard learning there will be mandatory training which the successful applicant will be expected completed as part of the onboarding process to be fully integrated into college life.

What to expect at the end of your apprenticeship

  • Potential for a full time role on successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Good Communication Skills, Team Player, Outgoing and Friendly, IT Literate, Adaptable, Approachable, Works on Own Initiative


GCSE or equivalent Maths (Grade 9-4) Desired
GCSE or equivalent English (Grade 9-4) Desired

Things to consider

Please note that the learning provider will be Chichester College although the vacancy location is the West Durrington Campus at Northbrook College in Worthing. This will be a remote learning with some attendance at Chichester College.

About the employer

Whatever you want to achieve, Northbrook College is here to support you on your journey to success. We offer technical and professional courses for young people and adults in a wide variety of subject areas, taught by highly experienced curriculum staff.


Chichester College


Chichester College

Westgate Fields


PO19 1SB

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

Search for the vacancy, open the record and click the 'Apply' button

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Jun 2024