Customer Service Administration Apprentice Daimler Buses UK Ltd

You will work on our Service Reception and be part of the Workshop team. You will gain valuable work experience and study for a Level 3 Customer Service Specialist qualification at the Mercedes-Benz Apprentice Academy. The role includes contacting customers and supporting the Service Advisors with day-to-day tasks.

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Closing date: 28 Jul 2024

Apprenticeship summary

  • Annual wage


    The starting salary will be based on National Minimum Wage for your age but this will increase over the duration of the apprenticeship. A salary of £17,440.80 is based on National Minimum Wage for age 18-20 and this is the minimum we pay.

  • Working week

    You will work 39 hours per week (including study time), Monday to Friday. A normal working day is 8.30am - 5.00pm.

    Total hours per week: 39.0

  • Expected duration

    24 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    07 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role will include:

  • Welcoming customers and visitors to the service area
  • Logging customer requirements in the system
  • Contacting customers on the telephone to provide updates on the progress of their vehicle
  • Supporting the Service Team Leader with day-to-day tasks
  • Inputting data to raise jobcards, such as vehicle information and the repairs to be carried out
  • Organising third-party contractors and booking MOT tests
  • Recording information in a spreadsheet relating to parts warranty claims
  • Other administration tasks as required

The training you will be getting

The training will take place on block release at the Mercedes-Benz Apprentice Academy in Milton Keynes.

You will study towards a level 3 Customer Service Specialist qualification.

What to expect at the end of your apprenticeship

Following completion of the qualification you will have the opportunity to enter a 1 year improver year, during which time you will continue to expand your experience. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative


GCSE or equivalent English (Grade 5/C) Essential
GCSE or equivalent Maths (Grade 5/C) Essential

About the employer

Daimler Buses UK LTD is part of Daimler Truck. We are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. Home to four bus and coach brands, Daimler Buses UK LTD is responsible for the sale of Mercedes-Benz and Setra vehicles backed by our service brand, OMNIplus and our used vehicle sales brand known as BusStore.


Daimler Buses UK Ltd


Ashcroft Way

Cross Point Business Park




Claire Price

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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