Technical Analyst Apprentice (Cambridge Support Ltd) CAMBRIDGE SUPPORT LIMITED

Firebrand Training have an exciting new opportunity for an Apprentice Technical Analyst with Cambridge Support Ltd, a full Managed Service Provider offering a wide range of IT services based in St. Neots, Cambridgeshire.

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Closing date: 22 Jul 2024

Apprenticeship summary

  • Annual wage


    Salary reviewed based on ability and experience

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts to be confirmed. Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00)

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

We are looking for individuals with a strong desire to forge a career within the IT sector who can demonstrate the ability to understand customer service, client needs and working with our wider technical team offering solutions to meet those needs. 

Within the team, you will become part of our technical services department responding to enquiries from customers and assist them with IT queries.  While undertaking the apprenticeship course, your role within the business will provide you with in depth knowledge of key software and systems, giving you the opportunity to develop your skills and experience through a broad array of technologies. 

This role may also result in the opportunity for full time employment for the right individual, whether this is within our support service or other departments within the business.

Your duties and responsibilities in this role will consist of:

  • Provide technical support services to clients via phone, email and face-to-face
  • Investigate, diagnose, and resolve technical issues raised by your client base
  • Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes
  • Provide support to clients owned by other Technical Leads in case of absence or unavailability
  • Work alongside the other team members to deliver projects when appropriate
  • Take ownership of your tasks and work without supervision

The training you will be getting

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation.

Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician:

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician:

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

What to expect at the end of your apprenticeship

  • This role may also result in the opportunity for full time employment for the right individual, whether this is within our support service or other departments within the business

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Interest in technology, Confident, Telephone skills, Able to troubleshoot issues, Enthusiastic, Willingness to learn, Able to manage workload, Time management skills


GCSE or equivalent 5 GCSE's including English and Maths (Grade (A*-C/9-4 or equivalent)) Essential

About the employer

Cambridge Support is an award-winning IT services organisation focused on working with small and medium sized organisations offering next generation IT services. We focus on cloud platforms such as Microsoft 365 and Google Workspace, as well as support businesses with on-premises infrastructure.




6 Eaton Court Road, Colmworth Business Park

Eaton Socon

St. Neots

PE19 8ER

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Daniel Buck

0203 834 2872

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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