Customer Service Associate Apprentice CPD Direct

CPD Direct are looking for a friendly and hardworking person to join their team as a Customer Service Associate Apprentice . You will be responsible for the admin and customer service for the company. The role will develop throughout the Apprenticeship, therefore you will be involved in more advanced duties.

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Closing date: 24 Jun 2024

Apprenticeship summary

  • Annual wage

    £11,648.00 to £20,820.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Thursday, 8.00am - 4.00pm. Friday, 8.00am - 2.00pm.

    Total hours per week: 35.0

  • Expected duration

    18 Months

  • Possible start date

    25 Jun 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Taking and processing telephone orders from customers
  • Ensuring customer service queries are handled promptly and effectively to the ultimate satisfaction of the customer.
  • Liasing with cross departmental colleagues on a variety of issues including order progress, stock availability, pricing, logistics and product specification.
  • Utilising customer telephone contact as an opportunity to promote/sell specific products/offers as prescribed by the business.
  • Supporting the external sales team with customer related growth opportunities/retention matters.
  • Supporting credit control in the pursuit of overdue payments where appropriate.

The training you will be getting

Level 3 Advanced Apprenticeship qualification in Customer Service Specialist consisting of:

  • Level 3 Standard in Customer Service Specialist
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. 

What to expect at the end of your apprenticeship

  • After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

About the employer

CPD Direct was founded in 1988 and was originally a local supplier of cleaning and paper products to businesses in the East Yorkshire region. Three decades of consistent growth later and today, CPD Direct is one of the UKs largest independent distributors of cleaning, paper and personal hygiene products, catering disposables, food and beverage and much, much more.


CPD Direct






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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Mya Buckingham

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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