Reception Administration Apprentice

Summary

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator Apprentice to join and support a professional team!

Annual wage

£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course

Business administrator (level 3)

Hours

Exact working days and hours TBC.

37 hours a week

Possible start date

Monday 5 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 3 Business Administrator Apprenticeship Standard. This apprenticeship offers Level 3 Business Administrator training, a solid foundation for a dynamic career in business.
Level 2 Functional Skills in English and mathematics
Off-the-job training with the support of a work-based Tutor and a work-place mentor

END POINT ASSESSMENT:

Gateway - Portfolio of evidence Exam - Knowledge Test (comprising of 50 multiple choice questions)
Portfolio-based Interview
Presentation around Project/Improvement

Where you’ll work

The Nantwich Clinic

Newcastle Road, Stapeley

Nantwich

CW5 7EJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TOTAL PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Analytical skills
Communication skills
Customer care skills
Initiative
IT skills
Non judgemental
Organisation skills
Patience
Team working

Other requirements

Working pattern: Monday-Friday 8.30-5.00 or Monday-Friday 10.30-7.00 Occasional Saturday work * To adhere to the employee code of conduct, see handbook. * To adhere to the clinic standards, policies and procedures within the employee handbook. * To take joint responsibility for the tidiness of the communal staff area including washing up. * To help other team members with tasks when needed, especially towards the end of the working day to ensure everyone is ready to leave together at the end of shift. * Ask for tasks if you have nothing to do. * Be prepared to help other team members, cleaning or any other tasks required. * Uniform will be provided.

About this company

Since 1999, The Nantwich Clinic has transformed the health and wellbeing of people around Nantwich, maintaining the lower limb and foot health of patients of all ages. An opportunity has arisen for a Receptionist/Administrator to join and support a professional team!

After this apprenticeship

The opportunity to further develop your administrative skills and a permanent role at The Nantwich Clinic upon completion of your Apprenticeship
Successful completion opens the door to a permanent role, providing opportunities for future professional growth and increased salary.

Don't miss this chance to embark on a transformative career journey. Apply now and be a part of The Nantwich Clinic's commitment to excellence and innovation!

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