Customer Service Apprentice D G SUPPLYLINE LTD

You will be working in a small but busy team to maintain relationships with new and existing customers, along with assisting with orders and queries. You will also be required to undertake some office administration but you will receive support and guidance throughout the course so you can excel.

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Closing date: 05 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday 9.00am - 5.30pm (1 hour for lunch un paid) Saturdays (1 in 3) from 9am - 1pm

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    06 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answer phone calls, emails and help customers with enquiries, orders, returns and problems
  • Update customers on back orders and lead times
  • Perform 'check in' calls with customers to advise on any promotions
  • Progress checks - to remind customers of quotes, proformas and other orders we haven't yet fully processed
  • Process web orders - to process orders made on our website on customer accounts (within sage) and generic web order accounts
  • Working on front desk to welcome customers and to help serve customers on our trade counter. This includes trade and retail customers that come to us for help in finding replacement parts
  • Checking and scanning orders - to tick the previous days orders from the manifest to the posted report, do the invoice run and check that the correct nominal accounts have been posted with the correct payment method.
  • Scan and catalogue all paperwork
  • Product research - to search for products on behalf of customers and update the system/website with information
  • Administrative tasks - to assist in filing, customer and supplier allocations, report completion and general office admin tasks

The training you will be getting

  • Customer service practitioner level 2 apprenticeship standard
  • Functional skills in maths and English (if required)
  • Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

There may be the opportunity to be taken on full-time following successful completion of the apprenticeship, however this is not guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Initiative


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Long established family business involved in the supply and installation/repair of door/windows and ancillary products. The business is a nationwide operation.







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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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