Apprentice Medical Receptionist DRS POLKINGHORN & PARTNERS

A fantastic opportunity has arisen working at Market Surgery, working in a general practice environment the apprentice will undertake a variety of admin roles. The main task is dealing with incoming patient requests, primarily over the telephone but also in a face to face capacity.

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Closing date: 30 Jun 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Shifts will be 7.45am - 2.15pm or 12.00pm - 6.30pm with a 30 minute unpaid break.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    03 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

What will a typical day look like (but not be limited to):

  • Answering telephone calls
  • Booking appointments
  • Registering patients
  • Requesting medication
  • Issuing authorised medications
  • Problem solving
  • Complaint resolution
  • Triage patient

The training you will be getting

  • Customer Service Apprenticeship level 2
  • Function skill in maths and English if required
  • End Point Assessment

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the flexible training and support you need to become an all-rounded and successful Customer Service Practitioner.

What to expect at the end of your apprenticeship

Work in a customer service or administrative role, either within Primary care or an alternative setting.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Ability to prioritise workload, Friendly and approachable, Polite and courteous, Some knowledge of Microsoft


GCSE or equivalent Maths & English (Grade 3 or above) Desired

Things to consider

The role is customer facing, which will be on a busy reception so able to be positive, be resilient under pressure and ensure the customer is the number one priority at all times. Please ensure you will be able to get to work at the times stated.

About the employer

Market Surger GP practice is based in Wath-upon-Dearne, providing healthcare services to the local community. Offering a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.







S63 7RA

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience




Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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