TUI Retail Apprentice TUI UK LIMITED

A Level 3 TUI Retail Apprentice is required. Joining TUI Retail at our Cleethorpes shop as an apprentice provides valuable insight into the world of travel. Our two-year apprenticeship scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage


    Salary is based on 30 hours per week. Salary will be pro-rata for part time roles. Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’.

  • Working week

    Flexibility to work variable shift patterns each week which include evenings and weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and shifts are to be confirmed.

    Total hours per week: 30

  • Expected duration

    2 Years

  • Possible start date

    06 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Help customers find a suitable package holiday or plan independent travel
  • Make bookings and payments using online computer systems
  • Advise customers about passports, insurance, visas, vaccinations, tours and vehicle hire
  • Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
  • Technology is evolving every day, and so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
  • If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
  • You’ll embrace change and rise to the challenges of a customer focused role
  • Your drive to achieve will lead you to exceed your sales and service objectives - in retail, we call it ‘Smashing your Targets’

The training you will be getting

  • You’ll be assigned a learning coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification, plus Functional Skills in English and maths (if required).
  • 6 hours of your working week (a minimum of six hours) will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence.

What to expect at the end of your apprenticeship

  • Our Apprenticeships offer a great route into a varied and exciting career with TUI for the right candidate
  • Progression onto a level 4 qualification 
  • A career in the travel industry

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working


GCSE or equivalent English & Maths (Grade Grades 9 - 4) Desired

Things to consider

Shop Opening Hours: Mon - Thurs 09:30-17:30 / Fri 10:00 - 17:30 / Sat 09:30 - 17:30

About the employer

Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the community




31 Market Street




TUI Recruitment Team

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Travel consultant

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2024