IT Technical Support Apprentice J3341 SOUTH WEST APPRENTICESHIP COMPANY LTD

A fantastic opportunity has arisen for an apprentice to join a growing business in the IT Technical Support/Customer Service team. The role offers fantastic opportunities for those with a passion for IT, who want to develop in a growing business.

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Closing date: 20 Jun 2024

Apprenticeship summary

  • Annual wage

    £14,560.00

  • Working week

    Monday to Friday 9am to 5pm with 1 hour unpaid lunch

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    15 Jul 2024

  • Date posted

    06 Jun 2024

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000255996

  • Positions

    1 available

What you will do in your working day

Duties will include:

  • Being the first point of contact for any external customers or clients
  • Providing technical support in relation to IT and software systems
  • Troubleshooting based on client queries
  • Developing business knowledge and understanding the software used
  • Explaining use of systems to clients and responding to enquiries in a fast and efficient manner.

Candidates will:

  • Be computer literate to a high standard
  • Have a genuine passion for IT and software
  • Be organised and responsive, using initiative and motivation to deal with enquiries
  • Be strong communicators, both internally and externally
  • Be reliable and enthusiastic when approaching all tasks
  • Have work or volunteer experience (desirable)

The training you will be getting

The Information Communications Technician Level 3 Apprenticeship will involve the below:

You will be assessed against a set of Skills, Knowledge and Behaviours that have been developed by the industry. You will produce portfolio reports to evidence your development and progress throughout the apprenticeship. These will help you to prepare for your Endpoint assessment and synoptic project.

Training is usually delivered by assessors in the workplace - with the exception of the endpoint assessment, which will be at a given location.

The apprenticeship covers core occupation skills for technical support to customers, ICT systems problem diagnosis, security policies, testing methodologies, fault escalation procedures and audit trails and more. The programme requires the apprentices to specialise in one of these options: Support Technician, Network Technician or Digital Communications Technician.

This apprenticeship standard leads to the Level 3 Information Communications Technician award. Candidates on this apprenticeship will specialise in the Support Technician route.

Assessment Overview:

The End-Point Assessment (EPA) includes an assessment of all the requirements of the standard, including, competencies, knowledge and behaviors. It takes place in the final few months of the apprenticeship, using two assessment methods of:

  • Professional discussion underpinned by portfolio
  • Project report with questioning 

The Information Communications Technician Level 3 Apprenticeship will involve the below:

You will be assessed against a set of Skills, Knowledge and Behaviours that have been developed by the industry. You will produce portfolio reports to evidence your development and progress throughout the apprenticeship. These will help you to prepare for your Endpoint assessment and synoptic project.

Training is usually delivered by assessors in the workplace - with the exception of the endpoint assessment, which will be at a given location.

The apprenticeship covers core occupation skills for technical support to customers, ICT systems problem diagnosis, security policies, testing methodologies, fault escalation procedures and audit trails and more. The programme requires the apprentices to specialise in one of these options: Support Technician, Network Technician or Digital Communications Technician.

This apprenticeship standard leads to the Level 3 Information Communications Technician award. Candidates on this apprenticeship will specialise in the Support Technician route.

Assessment Overview

The end point assessment includes an assessment of all the requirements of the standard, including, competencies, knowledge and behaviors. It takes place in the final few months of the apprenticeship, using two assessment methods of:

  • Professional discussion underpinned by portfolio
  • Project report with questioning

What to expect at the end of your apprenticeship

  • Potential for full time job, wage increase and further training on successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Problem solving skills, Logical, Initiative, Patience, Reliable, Enthusiastic

Qualifications

GCSE or equivalent English (Grade 4 to 9 (A* to C)) Essential
GCSE or equivalent IT (Grade 4 to 9 (A* to C)) Essential
GCSE or equivalent Maths (Grade 4 to 9 (A* to C)) Essential

Things to consider

The business can be high pressure and at times extremely busy.

About the employer

As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Employer

SOUTH WEST APPRENTICESHIP COMPANY LTD

Address

Kestrel Court

Waterwells Drive, Waterwells Business Park, Quedgeley

Gloucester

GL2 2AT

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Training

Training provider

GLOUCESTERSHIRE COLLEGE

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Before you apply

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