First Line IT Support Apprentice INFRASTRUCTURE ASSET MANAGEMENT LTD

We are now looking for an eager candidate to join us as an apprentice.  You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Cloud Network Specialist - Level 3 Apprenticeship. The role will include helping with documentation used across the company and help with project documentation.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2024

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    All details will be confirmed upon interview.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    29 Jul 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000255991

  • Positions

    1 available

What you will do in your working day

Main role / Responsibilities [will include but not be limited to]:

  • Verify/duplicate the exact problem 
  • Raise a bug fix form with detailed information about the issue.
  • Include process flows, decision/action outputs and specify any rules required to help Developers code a solution 
  • Liaise with customer and second line support to resolve issues on the phone, MS Teams, Freshdesk Portal and e-mail 
  • Update help material to reflect the change and upload to our online Customer Support site 
  • Set up new user account access to the Support Site. Action licences and set-up new users 
  • Must be able to adhere to strict SLA response times and prioritise workload accordingly 
  • Produce procedural documentation, diagrams and written instructions for repeated support calls to enable customers to help themselves using our Support website 
  • Create and update training manuals 

The training you will be getting

Why choose our Cloud Network Specialist apprenticeship? 

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services. 

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
  • Learn about core networking principles, including network addressing, cloud, virtualisation and security
  • Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
  • Train with QA – the largest and leading provider for both Microsoft and AWS training
  • Learn technical content that aligns to, and is relevant to, employers and the market
  • Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

What to expect at the end of your apprenticeship

Upon successful completion of the apprenticeship there is a strong possibility you will gain full-time employment. 

Company perks:

  • Annual pay review
  • Annual bonus (discretionary)
  • Wellbeing support
  • Social club

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Team working, Non judgemental

Qualifications

GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

We are a dynamic, rapidly growing company with 20 years’ experience as a leading software provider, in the UK and internationally. We excel in the delivery of high quality, customisable asset management software to support organisations' key aims and objectives. Dedicated to our core values of Customer, Communication and Collaboration - we work as a team to drive our company forward by providing the best product experience for our customers.

Employer

INFRASTRUCTURE ASSET MANAGEMENT LTD

Address

4 Brook Office Park

Folly Brook Road

Emersons Green

BS16 7FL

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Training

Training provider

QA LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Jul 2024